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Legal Statement


1. Disclaimer 

1.1 Under no circumstances is The website liable for loss of profits, whether direct or indirect or any indirect or consequential damage whatsoever suffered by you. 

1.2 If The website fails to supply services or goods offered by The website, The website`s liability is limited to supplying the services or goods again or if The website does not supply the services or goods again, the payment of the cost of having the goods or services supplied again. 

1.3 The website does not warrant expressly or imply that your access to and use of the Site, or any other website linked to this Site will be uninterrupted or error free. 

1.4 The website does not warrant, expressly or impliedly that any defects will be corrected or that the Site (or any website linked to this Site) or the server which stores and transmits Content to you are free of viruses or any other harmful components. 

2. Limitation of Liability 

2.1 To the extent permitted by law, in no circumstances (including negligence) will The website, our officers, employees, advisers, partners, agents or suppliers, or any of our licensors, related companies and affiliates or their officers, employees, advisers, partners, agents or suppliers, be liable for any damages that result from: 

2.1.1 any of your in ation or text appearing on the Site; 

2.1.2 your reliance on the Site; or the use of or access to, or the inability to use or access the Site, or the loss of any data; or 

2.2 This limitation of liability extends to our licensors, related companies and affiliates and each of our or their officers, employees, advisers, partners, agents, suppliers, individually or jointly. 

3. Intellectual Property 

3.1 The scripts (computer code that comprise this website) are copyright and may not be downloaded, copied or otherwise stored unless in their original at with the full written approval of the webmaster. 

4. Your Use of the Site 

4.1 This Site is available only for your personal use. You may: 

4.1.1 print copies of the Content and store associated files on your own computer for the purposes of using this Site and the services provided on this Site; and 

4.1.2 reference hypertext documents on this server from your own documents. 

4.1.3 print, copy and distribute the in ation on this site pursuant with these terms of use. 

4.2 You must not: 

4.2.1 use the Site in any manner or for any purpose which is unlawful or in any manner which violates any right of The website or which is prohibited by the Terms and Conditions. 

5. Links 

The website disclaims all warranties with regard to the content of or otherwise relating to other web sites or resources linked in any way to this Site. Any links to a third party site are provided for convenience only. The website is not responsible for and makes no representations concerning the condition and content of, or products offered at the third party site. A link does not indicate, expressly or impliedly, that The website endorses the site or the products or services offered there. Your access to any linked site and use of any products or services offered there is at your own risk.

6. No Legal Advice or Business Advice 

The data and in ation contained on this Site are for your general in ation only and are not intended to be a substitute for legal advice.

7. Other 

By using this Site, you are acknowledging your consent to the above Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this Site

I am a page full of legal jargon here to help protect you. Terms of Use and Privacy Policy clauses define the conditions which one must accept in order to use your website. Once your site user reads this page, he or she automatically agrees to the policies laid out therein. If your user does not agree with thesem policies, he should not use your site.

Terms & Conditions

Cancellation Policy


Cancellation of an Order

All cancellations received more than 24 hours prior to the scheduled delivery date will incur an administration fee of $15.

Cancellations received LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.

If your order has already been prepared we regret that we are unable to cancel your order and all fees incurred shall not be refunded. In this regard, please note the following:


If your order has NOT been collected by our courier, you are welcome to collect it from the store of origin if you do not want it to be delivered.
If your order has been collected by our courier, we may be unable to prevent it from being received by the recipient.


Refund Policy


IMPORTANT: Please refer to our Cancellation Policy to see if your order qualifies for a refund. If you have any questions or concerns regarding our cancellation or refund policies, please contact us on 1300 606 000 to discuss with our staff.


Online Orders: Refunds for online orders will be credited back to the original credit card used for purchase. Telephone Orders: Refunds for orders received by telephone will be credited back to the original credit card used for purchase.

Please note that availability of refunded monies depends on your personal financial institution.

In store Purchases: Refunds for in-store purchases may be processed through the original credit card for which the order was purchased, or if purchase was originally paid in cash the refund amount will be issued cash.


Flower Quality

Our mainstay at Flawless Flowers is being able to provide the freshest flowers that are available. We remind our customers to remember the perishable nature of flowers, and how they immediately respond to different environs such as indoor temperature and outdoor weather conditions, even during transit. Both air conditioning and extreme heat can have a detrimental effect on the lifespan of your flowers, as well as drastic changes in climate temperature/air quality.


Delivery Times

Please see Delivery Times, including information if you have an Urgent Delivery



Your Contact Information

Please ensure a valid phone number and e-mail address are provided when placing your order so we may contact you should there be any questions or concerns.

Please read our privacy statement if you have any concerns regarding your privacy.

Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online.


Incorrect Delivery Address

Flawless Flowers does not accept responsibility if an incorrect address is supplied. Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible. For addresses that may be either difficult to reach or require further explanation, please use the space provided when ordering to write detailed instructions. If it occurs that an order is sent to an incorrect address that was provided, an additional delivery fee will apply to redirect the delivery.

Responsibility for receipt of delivery

It is the customer’s responsibility to ensure that someone is available to receive the delivery in all instances.

Deliveries to Houses/Units:

If no-one is home, the driver will leave the delivery at/near the door if it is safe to do so. If for any reason it is not safe to leave the delivery, an additional fee WILL apply to re-deliver at an appropriate time.

Deliveries to apartments and security blocks


It is especially important to ensure someone is home at apartments and security blocks, as we WILL NOT leave flowers if the recipient is not home, unless otherwise instructed,  as they may not safely be kept or able to be found/given to the recipient.


Re-delivery fees

Minimum of $15 each leg and additional based upon geographical location.


Contact Information

Please be sure to leave a contact phone number that will be attended to during Australian Eastern Standard service times. Re-Delivery due to contact unavailability will incur additional charges and will not occur automatically unless otherwise specified.  


Product substitution

Due to the natural fluctuating daily, weekly and seasonal availability of flowers, as well as unavoidable market changes/fluctuations, certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted. This policy applies so that we can ensure that the recipient receives the best possible product on the day of delivery as we take into consideration the timing of blooming so that both lasting quality and appearance are considered. If for any reasons we are unable to replace with a similar item we will contact you.



Any complaints must be made within 36 hours of delivery so that Flawless Flowers can attend to the best possible resolution.


Australian Dollars

All transactions are processed in Australia Dollars (AUD)


*Free Delivery only applies to flowers featured on this site to the suburbs listed in the delivery section.  Any other arrangements will incur additional costs. "Add on" products ordered on their own without flowers will also incur additional delivery fees.


Security of Ordering Online


Flawless Flowers is committed to ensuring your security when ordering online. We have technical systems in place to ensure your security when providing your credit card details.

We use Paypal ( to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. Paypal is a trused online payment provider that handles millions of online transactions a day.


128 Bit Encryption

Your credit card is encrypted using 128 BIT Encryption which is an industry standard for the protection of sensitive and confidentail data by our website.


Tips for Ordering Safely Online

Never submit your credit card details over an insecure site. Furthermore, don`t simply believe that because a site claims to be secure, that it is. Check your browser - a small, locked padlock somewhere near the address bar.

Copyright Statement 

The information, intellectual property, intellectual capital, computer code and content contained within (this site and its associated pages) are copyright and may not be reproduced or stored unless written express permission is gained from the author

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